Moss and Rake

Information Collection andge

We collect information you provide directly to us, such as when you create an account, subscribe to our services, request guide bookings, or contact us for support. This includes your name, email address, phone number, payment information, and preferences for garden routes and cultural experiences.

We automatically collect certain information about your device andge patterns when you access our digital guides, including your location data (with permission) for GPS navigation, device identifiers, browser type, and interaction data with our garden route information.

Purpose and Processing of Personal Data

Your information enables us to provide garden route information, facilitate connections with local guides, process subscription payments, and deliver location-based content about Kyoto's imperial and temple gardens.

We use aggregated and anonymized data to improve our route information, understand seasonal viewing patterns, and enhance the cultural accuracy of our garden symbolism explanations in collaboration with temple administrators and garden historians.

Data Sharing and Third-Party Services

We share your information with local guides and partner temples only when necessary to fulfill your requests. Payment processing is handled by secure third-party providers who maintain PCI DSS compliance standards.

We may share anonymizedge statistics with cultural preservation organizations and academic institutions studying garden tourism patterns, but this data cannot be used to identify individual users.

Security Measures and Data Protection

We implement industry-standard security measures including SSL encryption, secure data centers, and regular security audits to protect your personal information. Our systems are designed to prevent unauthorized access, disclosure, or destruction of your data.

Location data used for GPS navigation is processed locally on your device when possible and transmitted securely when cloud processing is required for enhanced route optimization.

Your Rights and Data Control

You have the right to access, update, or delete your personal information at any time through your account settings. You can also request a copy of all data we hold about you or ask us to restrict processing of your information.

You may opt out of location tracking, marketing communications, and data sharing with research partners while still maintaining access to core garden guide functionality.

Cookies and Similar Technologies

We use essential cookies to maintain your login session and preferences, analytics cookies to understand how you interact with our garden routes, and functional cookies to remember your preferred language and accessibility settings.

Third-party cookies may be used for payment processing and to provide social sharing functionality, but we do not use advertising cookies or sell your data to marketing companies.

International Data Transfers

As a service operating in with international users, we may transfer your data across borders to provide our services. All international transfers comply with applicable data protection laws and are secured through appropriate safeguards.

Data processing for European users complies with GDPR requirements, and we maintain adequate protection standards for all cross-border data transfers.

Data Retention and Deletion

We retain your account information for as long as your subscription remains active and for a reasonable period afterward to comply with legal obligations and resolve disputes. Location data is typically deleted within 30 days unless you choose to save favorite routes.

Booking and payment records are retained for seven years to comply withese tax and business record requirements, after which they are securely deleted.

Protection of Minors

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete it promptly.

For users between 13 and 18, we require parental consent for account creation and limit data collection to essential service functionality only.

Policy Updates and Notifications

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through prominent notices in our application.

Continued use of our services after policy updates constitutes acceptance of the revised terms, though we will seek explicit consent for material changes affecting your rights.

Privacy Inquiries and Data Protection Officer

For questions about this privacy policy, data protection concerns, or to exercise your rights, please contact our Data Protection Officer at privacy@malrinford.com or write to us at our Kyoto office address.

We are committed to resolving privacy concerns promptly and will respond to all inquiries within 30 days of receipt.